Rataqyo
Rataqyo Accredited Online Seminars

Privacy Policy

Last updated: 2 August 2024

This Privacy Policy describes how Rataqyo ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at rataqyo.com and the services we provide. By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you register an account, enrol in a seminar, complete a form, or contact us. This may include:

  • Full name and contact details such as email address and phone number
  • Billing and payment information processed through our payment providers
  • Profile information including professional background or learning preferences
  • Messages, feedback, and correspondence you send to us

1.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical and usage data, including:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs and search terms used to reach our site
  • Session identifiers and cookie data

1.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers if you choose to sign in using a third-party account, or from payment processors confirming transaction status. We only use such information to the extent necessary to deliver our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account and provide access to our seminars and learning materials
  • To process payments and send transaction confirmations and receipts
  • To communicate with you about your enrolments, updates to our services, and support requests
  • To personalise your experience and recommend relevant content
  • To monitor and analyse usage patterns in order to improve the platform
  • To detect, investigate, and prevent fraudulent or unauthorised activity
  • To comply with applicable legal obligations

We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human involvement.

3. Legal Basis for Processing

We process your personal data on the following bases:

  • Performance of a contract: Processing necessary to deliver the services you have requested or enrolled in
  • Legitimate interests: Processing necessary for our operational and security purposes, where those interests are not overridden by your rights
  • Consent: Where you have given explicit consent, such as for receiving marketing communications
  • Legal obligation: Where we are required to process data to comply with applicable law

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our platform, remember your preferences, and analyse how our services are used. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

  • Essential cookies: Required for the platform to function, including session management and security features
  • Functional cookies: Used to remember your preferences and settings across visits
  • Analytical cookies: Used to understand how visitors interact with our platform so we can improve it

You may control cookie settings through your browser. Disabling certain cookies may limit your ability to use some features of the platform.

5. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service providers: We engage trusted third-party companies to help us operate our platform, including hosting providers, payment processors, email delivery services, and analytics tools. These parties are contractually required to protect your data and use it only for the purposes we specify.
  • Business transfers: If Rataqyo undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities.
  • Protection of rights: We may share information where we believe it is necessary to protect the rights, property, or safety of Rataqyo, our users, or others.

6. International Data Transfers

As a transnational platform, your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate measures to ensure that such transfers comply with applicable data protection requirements and that your information remains protected to the standard described in this policy.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it in a secure manner.

If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as fraud prevention.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal data we hold about you
  • Correction: The right to request correction of inaccurate or incomplete data
  • Deletion: The right to request that we delete your personal data, subject to certain exceptions
  • Restriction: The right to request that we limit the processing of your data in certain circumstances
  • Portability: The right to receive your data in a structured, commonly used format
  • Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
  • Withdrawal of consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account or data has been compromised, please contact us immediately.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through links on our platform, as we have no control over their practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our platform. Your continued use of our services after any changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.